The Digital Administration Guide is a support document for entities that use AOC services, which aims to facilitate -in a schematic way- the digitalization process of Public Administrations and public sector entities.

This Guide proposes some solutions to the challenges of digital administration, since it is not just about digitizing the paper procedure or applying technology to everything that was previously done, but also about simplifying processes, providing more personalized services, being proactive (and also predictive), using new mobile technologies, cloud computing , big data , open data and new forms of collaboration.

What is not the Practical Guide to Digital Administration?

The Guide is a basic support instrument: it is not binding or mandatory for entities using the AOC services, nor does it aim to resolve specific doubts.

The AOC is not responsible for the practical application of the rules that regulate the common administrative procedure, the legal regime or other sectoral rules.

It is up to the entities using the AOC services to resolve specific doubts, as well as determine the application of the regulations within their organization.

Content and structure of this portal

Its content is informative, grouped into 2 sections: one, citizens and business (information on AOC services that involve a relationship between the AAPP and citizens) and, the other, Administration and internal management (information on AOC services for inter-administrative relations).

The sections have several FAQs grouped by the most common topics and queries relating to AOC services (notifications, electronic signature, interoperability, etc.).

In each FAQ you will find:

• General answers to some common challenges regarding electronic administrative procedures.
• AOC services that meet related needs.
• Brief reference to the legal context.