🖋️ What is the signatory of the AOC?

The Signador AOC is a service that we at AOC offer to public administrations so that they can integrate the electronic signature into the procedures they offer to citizens and companies. You will find it in multiple services of different administrations that use it, whenever the procedure or service requires an electronic signature.

⚙️ Signer operation

When the procedure you are carrying out is integrated with the signer, you will see a screen like this, in which the certificate or certificates you have installed will appear for you to choose from:

There are two ways to sign through the Signador of the AOC:

So, depending on whether or not you have the Nativa application installed, the JNLP executable will be downloaded and you will have to run it, or the Nativa application installed on your computer will be executed and you will be able to sign.

❌ Incidents performing the signature and ✅ error resolution

If you have problems executing either of the 2 methods, you can review the manuals or follow the following points in the order indicated:

  1. Minimum technical requirements

    Review browsers supported by the signer

    Regarding the specifics of the JNLP or the native application, you will find them in the requirements section of the Signador User Manual with the JNLP and the ' User Manual of the Native Application'.

    JNLP http://consorciaoc.github.io/signador/guiaUsuaris/jnlp.html

    Native application http://consorciaoc.github.io/signador/guiaUsuaris/nativa.html

  2. Check the status of your certificate

    Check that your certificate is valid, has not expired or been revoked. You can validate it by accessing AOC Signasuite - Validate
    If the certificate is valid and has not expired or been revoked, you can move on to the next point.

  3. Signature test

    Once you have validated the status of the certificate, perform the signature test from the following link: https://signador.aoc.cat/signador/demoGet

    This test will help you detect if you are using the JNLP component or the Native App when signing.

    If you set JNLP , the signer is executed by this applet and if you set N active, it is executed by the Native app.

    If you are using JNLP and the signature test did not work for you, we recommend that you install the Native application through the following link: https://signador.aoc.cat/signador/installNativa and continue with the next point. If you are unable to install the native application, you can open a support request with a screenshot of the test result and the technical requirements mentioned in steps 1, 2 and 3 so that we can help you resolve the error.

  4. Native application test

    Once you have theNativa application installed (or if you were already using it), you must take the following test: https://signador.aoc.cat/signador/testNativa

    If the result is as follows:

    You need to run theNative application again as “administrator”.

    Once the application has been run as administrator, run the test again: https://signador.aoc.cat/signador/testNativa

    If the test result is satisfactory, sign the procedure again as it should work for you.

    If the test result is negative, you will need to take a screenshot of the test result from the native application and continue with the next point.

  5. Get logs from the Native application

If the problem persists, you can recover the logs by following the instructions in the Troubleshooting section of the guide:

http://consorciaoc.github.io/signador/guiaUsuaris/nativa.html

Once you have obtained the logs, you can open a support request with the logs and technical requirements mentioned in steps 1, 2, 3 and 4.