First, you need to make sure that the person with the recipient role is configured and their email address is correct. You also need to check that they are listed as a recipient in the context.

If all of the above is correct, you have customization available by accessing the notification configuration section as an administrator, where you will find a specific section for this parameterization.

To access, follow these steps:

1. Access Notifications from the menu.

notifications option within the menu.png

2. Go to the Settings tab

Settings tab within notifications.png

3. Add @globaleaks.org to your organization's whitelist and try again. Below is an example configuration:

mail configuration.png

For more information, you can access the Alert Channel website.