In the management of recipients we find an option called: Give this user the ability to access complaints.

This option enables the recipient to grant or deny access to another recipient's complaint.

When the recipient accesses the complaint, they have two buttons with the options to grant or revoke access:

Grant access : This button, found within each complaint, allows you to grant access to another recipient of this complaint. This new recipient can be from any Context.

Revoke access : this button, found within each complaint, allows you to revoke access to a recipient who already has it.

In both cases, accessing or revoking access, a magnifying glass will be displayed that makes it easier to search for the recipients to grant or revoke the access in question.

In the management of recipients we also find an option called: Give this user the ability to transfer complaints to other users.

This setting enables the recipient to transfer a complaint to another recipient.

The button that allows this type of operation is called “Transfer access”

The steps to follow to transfer a complaint begin with selecting the complaint, and within it, the transfer button, where a new window will open to search for the person to whom we want to transfer the complaint.

The recipient who transfers the complaint, as a result, no longer has access to it. It will appear in a lighter color (a sign that they had it, but now can no longer access it).