Bidding companies that use Sobre Digital to submit procurement offers to local entities and universities have as their support reference the contracting body responsible for the tender to which they are submitting, without prejudice to the fact that from the same you can transfer to us any technical incidents that you receive and cannot be resolved with the published support material , so that our User Service Center (CAU) can process them accordingly and send you the response.

This agreement is adopted because it is considered to be the best way to provide real and effective support to interested companies, because only in this way is respect for the criteria established by each contracting body ensured and prevents technology or a user service from acting as a decision-making body and assuming functions that are not assigned to them.

According to the experiences that contracting bodies have shared with us since the launch of the service, we have been able to detect that the measures or decisions that each contracting board takes in the situations that arise with the use of the technological tool by companies may be different due to each body's interpretation of the regulations on contracting.

It is also worth noting that the philosophy applied in the design of the tool is to adapt the paper procedure to the electronic one, without adding more limitations in terms of presentation than those that existed in the traditional (paper) process, so that it is the contracting authority that takes the measures it deems appropriate in each case. An example of this is the fact that the tool allows bids to be submitted after the deadline or without containing all the mandatory documentation, alerting both companies and the contracting authority of these facts.

For this reason, we consider that certain responses provided by our CAU in relation to the possibilities that the tool allows in each case, must be previously assessed by the contracting authority, in order to transfer to the bidder the option that legally adapts to the procedure in the most appropriate way.

The support model adopted also allows technical incidents to be resolved in other cases where another type of assistance is required in the tender that also depends on the body.