The contracting authority has two options when specifying the dates for opening the envelopes:

  • From 24 hours after the deadline for submitting offers.
  • At a specific date and time.

Whatever the option defined, the tool will not allow opening an envelope that has another preceding envelope in a closed state. Therefore, the envelopes must be configured taking into account that they can be opened in cascade (eg: envelope C cannot be opened if envelope B has not been opened).

Additionally, the body's contractor profile has a section to specify the interval for applying credentials (default 30 minutes). This section is accessible by the body administrator through the "eLicita Data" menu:

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Specifically, from the “Access table and custodian management” section:

Once inside, you must verify that you have accessed with the organ administrator role, and you will be able to modify the credential interval data:

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To apply credentials and access the contents of the envelopes, there are two scenarios depending on the opening dates:

  • If the date is set after 24 hours of the bid submission deadline, the first custodian will be able to apply credentials at any time after 24 hours and the remaining custodians will have to apply credentials within the interval defined in the contractor's profile.
  • If there is a specific date and time, custodians must apply credentials on the specified date with the margin specified in the contractor's profile, i.e. if the interval is 30 minutes and the opening time is 12:00, custodians must apply credentials between 11:30 and 12:30.

If despite the application of credentials by the custodians, the envelopes cannot be opened, the following aspects must be checked:

  • Custodians are applying credentials within the defined interval for applying credentials. If not, the opening date will need to be changed and credentials re-applied once within the interval.
  • It is possible that the minimum quorum is not reached because the same user always applies credentials (you can check who applies credentials through the opening record). In this case, each time a custodian applies credentials, they must exit the tool using the “disconnect” button or apply credentials from another workstation.
  • The defined opening date and time has not arrived.