What does “Unrecoverable error during registration” mean in e-NOTUM?

This error occurs because for some reason the exit entry to the entity could not be made.

It can be caused by several reasons, if you are getting this message we recommend that you visit our blog “ Status of services AOC ” to find out if there is any incident that could be the cause. Once resolved, the requests will be relaunched so that they are registered correctly.

If there is no incident reported on our blog, you should also keep in mind that if you have the registry unified with your own, it could be an incident in your registry. In this case, it would be advisable to contact your technicians.

If the error persists, please contact us to let us know and we will review the case.

What does “Irrecoverable error during signature phase” mean in e-NOTUM?

This error occurs because for some reason related to the signature of the notification, it could not be sent.

It can be caused by several reasons, if you are getting this message we recommend that you visit our blog “ Status of services AOC ” to find out if there is any incident that could be the cause, normally it would be an incident related to the PSIS of the AOC Consortium. Once resolved, the requests will be relaunched so that they are registered correctly.

If no incident is detected, another possibility is that the certificate you gave us to sign the evidence of the notification has expired, has been revoked. Speak to the person responsible for the certification service of your entity who will be able to help you check this. Keep in mind that the AOC Consortium sends several reminders before a certificate expires, both to the person responsible for the Certification service and to the person indicated in the e-NOTUM registration as responsible for registering the service.

If it has expired, you can visit the following content:

How to renew an Electronic Seal certificate to use the services of the AOC Consortium?

If the error persists, please contact us to let us know and we will review the case.

What emails are sent to the mailbox defined as “Error notification email”?

In the Configuration > Organization section (point 5: Activity e-NOTUM) you can define an email address in the field: Error notification email.

Errors that occur in the notification life cycle (failed to register or deposit or expired) will be sent to this mailbox, as well as errors in sending status changes to integrated applications (if applicable).

This mailbox is customizable. If a specific address is not defined, by default, e-NOTUM sets it to the same address to which daily reports are sent.

Activity mailbox e-NOTUM