When an error occurs when performing any of the operations within the T-CAT application, there are some Log files or information that are very useful for technicians and that should be attached when creating the incident.

If you are working with Google Chrome , the file is located at the following address:

  • Windows XP : " C:\Document and settings\All users\Datos programas\Firmaprofesional "
  • Windows 7 and higher : " C:\ProgramData\Firmaprofesional "

The file you need to copy is the “ Wrapper.log “.

If you are working with Internet Explorer, the first thing you need to do is go to the Java settings and activate the log, as seen in the following image:

active_log_java

When the error occurs, what you need to do is go to the network drive “ C:\Users\XXXX\AppData\LocalLow\Sun\Java\Deployment\ ” and make a zip file of the Log folder that we find and send it attached to the incident.