First, you will need to check using the token manager (to confirm that the card contains the certificates that have been generated) and on the certificate management website that the certificate has been correctly generated. See FAQ: How to check if a certificate has been correctly issued .

If so, this error may be caused by a micro-hacking problem on the web page or because the database update was not allowed to finish. So that it does not appear at the time of generation.

– If the certificate generated on the card chip or issued does not appear in the management application, you will need to search for the approved request from the approver's application and delete it.

They can then start the process again, requesting the certificate again.

– If the certificate appears issued in the management application, the certificate must be revoked, using EACAT.

Once the certificate is revoked, the entire process will have to be started again: Application through EACAT, approval and generation of the certificate.

The approver's request must be deleted beforehand.