There are 2 types of mailboxes:
The global mailbox, which is created automatically once mailboxes are activated in an entity, and which has a series of characteristics that differentiate it from the rest of the mailboxes.
The other specific mailboxes, which are created later following a specific organizational logic. Therefore, before configuring your entity's mailboxes, it is advisable to spend time thinking about the logic and organization that best suits your entity's needs.
Find more related information at:
EGT - What are mailboxes?
EGT - What are the characteristics of the global mailbox?
EGT - How do you organize your organization into mailboxes?

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