Organizational units are related to services and users through mailboxes. In a mailbox, you add services, users, and OUs. All users of the mailbox can see the associated services and are related to an organizational unit of the entity.

Remember that you can only add one UO to a mailbox.

The functionality of an OU within the mailbox is different depending on its nature:

  • The UOs of the service provider are used to territorialize a service. They are placed in the corresponding mailbox of the service provider.
  • The other UOs are related to the activation of the generic request in an entity (PGEN). In this case, the UO delimits the generic requests that can be seen in a mailbox. If you do not put the UO there, all users of the mailbox will see all the PGENs that arrive at your entity. However, by putting the UO, they will only see the PGENs that have selected the mailbox's UO as the origin or destination.

Find more information at:

EGT - What are organizational units (OU) for?

EGT – How do you territorialize a service?

EGT – How do you break down an entity into organizational units (UOs)?