If you have any specific questions about the online management or procedure you are carrying out , you should contact the organization with which you were doing it. Consult the web address of the electronic headquarters of the organizations in Catalonia to contact them.

VÀLid is a service of AOC that aims to integrate the different digital identification systems available (idCAT Mòbil, digital certificates and Cl@ve).

The steps to follow to identify yourself with idCAT Mobile are as follows:

1. Once you have accessed the procedure from the website of the responsible body , the following screen will appear:

Authentication systems

2. Indicate the identity document and the mobile phone number with which you are registered on idCAT Mòbil and press "I have idCAT Mòbil, continue".

Mobile number

3. You will receive an SMS on your mobile phone in a few seconds (this code is for one-time use and expires after 10 minutes).

example of a one-time code

4. Enter the code received in the "enter the code" section and press "Send".

Waiting for one-time code

5. If the procedure you are carrying out requires a higher level of security , in addition to the one-time code, you will be asked to indicate the expiration date of the identity document associated with your idCAT Mòbil.

Expiration date of the identification document in case of higher level procedures.png

6. In the case of the VÀLid screen with the green buttons, if after a few minutes you have not received the code via SMS, the following notice will appear where you will have the option of receiving the code via Whatsapp or voice call to the same phone number:

  • If you select the Whatsapp option, you will receive the code through this application:

sending code via Whatsapp.jpg

  • If you select the voice call option, you will receive a call with a voice message with the code from the phone number +34 677 272 957 (this is a phone that does not accept calls).

If you don't receive either the WhatsApp or the call, make sure that the mobile phone indicated to authenticate you is the one you have in your hands.

7. Once identified, you will access the online procedure or management and you can continue with the processing.

If you have any questions about the procedure you are carrying out, contact the responsible body.

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