It refers both to the problems detected by the professional and those expressed by the user during the course of the relationship.
Problems can only be registered once, as it can be extended over time, using the Start and End Date, or reopened if it is closed.
By default, the program gives the Start Date as the day the issue is entered, and the End Date as December 31 of the current year. These dates can be modified at any time by editing the issue, for example: if an issue ends on a date earlier than that recorded in the application, the end date will be modified and the date on which it ends will be recorded.

Add issues

To add a problem, press the “Problem” button. Hèstia will then open the form to register the problem in question.

In this form you must fill in the following fields:
• Type: individual if it only affects the holder of the file or family if it affects the household.
• Problems:
• Start Date: refers to the date the problem begins.
• End Date: refers to the end date of the problem.
Finally, you will need to click the “Save” button so that the problem is registered in Hèstia.

Consult or modify problems

Through the “Problems” tab, the professional will be able to view and/or access the problems registered with the people linked to the file.
The registered problems that are displayed are sorted by date from the last problem registered in the file.

To access the problem, you must click on each one. The order in which they are displayed can be changed by clicking on the header of any of the columns.
To modify them, you must open the specific problem, modify the data and save the changes.