Action that is carried out if the study and assessment carried out by social services, or by the EAIA, shows that the child or adolescent's situation is normalized, and that therefore, they are not at risk of neglect or social risk, the file will be archived and the parents, guardians or custodians and the sender will be notified.

Close the file

To close a file, you only need to click on the “Close” button shown in the following image:

To close a file, you must indicate the reason for the closure by choosing from the options available in the Reason for Closure drop-down, and then press the “Accept” button to confirm the closure.

The closure of the file is reflected both on the cover of the file and on the Progress tab of the file itself.

Despite having closed the file, while it is closed, actions can be taken, such as advice, which will be taken into account at a statistical level.
The closed status can be assimilated to the High status, taking into account that the closure also participates at a statistical level.

To reopen the file, click on the “Reopen file” button, which is located in the same space that the “Close” button previously occupied.