When a person arrives at Social Services and makes a request to be served, it is important to check if this person is already registered in the program.

The Search allows you to easily find personal files and files, both from Social Services and from any other area, since it shows the maximum possible information to make it easier to find out if the person is a user, or if they have an open file, in which municipality, area and which professional is the referent.

The following queries can be made in the search engine:

  • Search for people/personal records
  • Search for files in any field
  • Search for users by criteria such as “first name” or address
  • Search documents
  • Search for information about a person's "RIC" with their NIF or CIP in all ABSS that use Hestia
  • Create Personal Files
  • Create Basic Social Services Files
  • Exploit specific data from personal files and files through the button that allows you to export the search content to an Excel file.

The filtering fields change depending on the selected option: files, people or documents. In any case, the values entered will serve to limit the results: the greater the number of criteria, the more precise and the fewer records found. In the text fields, you can type any word, while the limited fields only allow you to choose one of the values from the drop-down list.

Once the search engine shows you the registered data that matches the search you made, you will need to click, with the left mouse button, on the desired object (personal file, file or document) in order to access it.

Using the “+” wildcard character in searches

All text fields allow the use of the wildcard character “+”, to facilitate searching, either by entering complete words or parts of words combined. This can be used as the only element in the search field, or before or after letters or digits in any field . Some examples:

  • Jos+ in the “Name” field will search for all records in which the person's name begins with “Jos”, such as Josep, José, Josué, Josep Joan, José Alberto, etc.
  • +ez in the “Last name 1” field will search for all personal records in which the first last name ends in “ez” such as Rodríguez, López, Domínguez, Núñez, etc.
  • Jos+ in the “Name” field and +ez in the “Surname 1” field will search for all personal records in which the name begins with “Jos” and the first surname ends in “ez”, such as Josep Nuñez.

Search engine action buttons

There are three action buttons available:

  • Search : activates the search operation for files or files that meet the filter values. It does not perform any action if no information has been inserted in the filter fields.
  • Clear : Clears all filter fields.
  • Export : allows you to export all the data generated from the search engine to an Excel file, in order to be able to work with this data and have information, such as:
    • age groups of people served
    • files in monitoring, reception, treatment situation
    • classified risk level files
    • files and/or people per professional

The search results are displayed in the box below the action buttons. The content of the columns varies depending on whether we are searching for files or personal files. By clicking once on each entry in the list, the data is accessed.

What to do after performing a new search

Once the person has been searched for, and in the event that they are already registered in the program and, therefore, are already users of the service, the professional providing this care will have to access the agenda in order to make an appointment for the user with their referring professional.

Otherwise, that is, if at the time of searching for the person, this person is not shown in the search results, it is necessary, prior to making an appointment with an EBAS professional, to create the personal file for this person.