From the moment the social services professional attends to the person, a process begins through which their situation is investigated and understood and, at the same time, the data provided by the user in the interview space is ordered and organized, thus identifying, among other aspects, the problems. These have been called “Hèstia Problems” in order to easily differentiate them from the diagnostic reports resulting from screening tools available to professionals, such as, for example, the SSM-CAT. These screening tools support and back up the professional's decisions when it comes to alleviating the situation of the person they are accompanying.

Once the professional has recorded the action and the demand, they will record the problem/situation detected, which is evident from the interview space. It is very important to record the problems that the professional detects in their diagnosis, since these will allow us to evaluate the actions and decisions taken, crossing their data with action plans and resources applied for their solution or improvement. In order to remind professionals of the importance of recording problems, a reminder notice has been incorporated in case it is detected that the professional adds a resource to a person or family, without having recorded any detected problems.

Hestia allows you to register the problems collected in the “Unified Register of Local Entities Data” ( RUDEL ), classified by Type and Problem.

Once registered, issues can be extended. Both the start and end dates can be modified at any time by editing the issue. This aspect must be kept in mind in the case of long-term situations, such as issues related to disability situations, or many others. In these cases, the professional can extend the end date from the default one.

The start and end dates are relevant for the purpose of carrying out the RUDEL, given that if this problem is not in force during the selected period, it will not be counted in the specific problem variable.

Register a problem

To add a problem, you must directly click on the “Hèstia” button in the “Hèstia Problems”, within the “Diagnostics” option in the menu of the person linked to the file.

and fill out the form with the following information:

  • Type of problem: to be chosen according to the glossary of types included in the form itself.
  • Start Date : date on which the problem began. By default, the program sets the Start date to the day on which the problem is introduced, and the End date to December 31 of the current year.
  • End Date : end date of the problem.
  • Link with any previous action: if deemed appropriate.

Both the start and end dates can be modified at any time by editing the problem. This aspect must be kept in mind in the case of long-term situations, such as problems related to disability situations, or many others. In these cases, the professional can extend the end date that Hèstia has by default.

Another mandatory and important field to register is that of the affected persons. It is important to select whether the problem affects only the selected person, or other people linked to the file. In the event that the problem that is registered affects more people, you will need to select which ones through the “Selection” checkbox, to be able to select which ones, or “All”. If it only affects the selected person, you will need to mark them as such, choosing the “Holder” option in the “AFFECTED” section. This section is also important when accounting in RUDEL.

Once all the fields have been filled in, you must press the “Save” button so that the problem is registered.

In the event that you want to add the same issue to more than one person linked to the file, before adding it, you will need to select the people to whom you want to add this issue, through the selection box next to the name of the linked file. The button will then be activated in order to be able to add any object (actions, demands, issues and resources).

Consult and modify problems

Through the “Diagnostics” tab of the SSB File, the technical professional will be able to view and/or access the problems registered with the people linked to the file.

The registered problems shown are sorted by date from the last "Héstia problem" and/or diagnosis from a screening tool registered in the file.

To access the problem, you must click on each one. The order in which they are displayed can be changed by clicking on the header of any of the columns.

To modify them, you must open the specific problem, modify the data and save the changes.

If it is necessary to delete a problem that has been created by mistake, we will use the “Delete” button in the corresponding row. This functionality is only enabled for coordinators and some technicians authorized by the latter.