When registering for idCAT Mobile online, you may encounter possible errors. Below we explain how to resolve them:

I didn't receive the SMS.

If you don't receive the SMS message after a few minutes:

  1. Check the Service Status   to check if there is a general incident affecting the reception of SMS.
  2. Add the mobile number 600 12 47 12 to your contact list and try again.
  3. Check that you do not have SMS blocked from the sender 600 12 47 12 or that your mobile phone does not have any telephone SPAM blocking software. Also check the "Spam and blocked" SMS folder and try again.
  4. Contact your telephone operator to verify that SMS incoming from your mobile phone 600 12 47 12 is not being blocked and try again.
  5. As a general rule, the SMS is always sent and non-reception is usually the problem of the telephone operator. If you want to verify that the SMS was sent correctly by us,   contact us.   Remember that you have other means at your disposal to identify yourself before public administrations, such as a digital certificate (for example the idCAT Certificate or electronic DNI) or cl@ve.

The mobile phone is associated with another citizen

The idCAT Mòbil links a single person (through their identification document) to a single mobile phone number. If you see this message, it means that the mobile phone number you are indicating is already registered with idCAT Mòbil in the name of another citizen. To resolve this, you will have to go in person to an idCAT Mòbil Registration Entity of the Generalitat de Catalunya (OAC's of the Generalitat) where you can immediately unlink it.

Registration could not be completed. You already had idCAT Mobile

The idCAT Mobile links a single person (through their identification document) to a single mobile phone number.

In this case, the system has detected that your identification document is already registered, and therefore considers that you already have an operational idCAT Mòbil.

If you registered with a phone number that you no longer have access to, see How can I unlink my mobile number from idCAT Mobile.

To use it, see How idCAT Mobile works.

Incorrect CatSalut card number

Check that you are entering the alphanumeric code that appears below the barcode on the Health Card. The code on the receipt is not valid.

If the data you are indicating is what appears on your health card, contact your CAP or 061 to verify that the code currently registered in CatSalut is the one you have reported on your card.

Incorrect MUFACE affiliation number

You are using the mutual insurance company's card (e.g. Adeslas) and not the MUFACE card.

MUFACE subcontracts the assistance service to other mutuals such as Adeslas. The code that may appear on the card is not the same as the one that appears on the MUFACE card where the requested affiliation number appears.

You can use MUFACE whether you are the holder or the beneficiary, however, keep in mind that the affiliation number for both will be the same and you will find the registration date on the far left of the card.

Incorrect official ID

Check that you are entering the DNI or TIE (Foreigner Identity Card) that is reported to Catsalut.

If you see this error, it is because the official identity document entered does not correspond to the one recorded in CatSalut. In this case, you will need to contact your CAP or 061 to find out how to update the document in their system.

The expiration date is required.

Check that the document expiration date is in the format dd/mm/yyyy, for example 07/07/1985

The date of birth entered does not match the one on the DGP

Check that the date of birth entered is the one that appears on your official identity document. If the date is correct, contact us by attaching a screenshot of the ID card showing the date of birth and a screenshot of the error you are getting.

The validity date entered does not match the one stated in the DGP

Check that the validity date entered is the one on your official identity document. If the date is correct, contact us by attaching a screenshot of the ID card showing the validity date and a screenshot of the error you are getting.

No valid certificate was presented.

The system allows registration with a digital certificate, if you see this error, check:

  1. That the certificate used is a certificate for a natural person (such as idCAT or DNI-e), a corporate certificate for a natural person (such as the T-CAT or the T-CAT P) or a representative natural person (such as the representative certificates issued by CAMERFIRMA, ANCERT and other Certification Service Providers).
  2. That the certificate is properly installed:
    • If yours is a software certificate, consult the instructions from your Certification Service Provider and ensure that you have it properly installed and configured so that it is accessible from your browser.
    • If yours is a certificate on a card , or on any other type of cryptographic device, consult the instructions of your Certification Service Provider and check that the device software is properly configured (CSP or PKCS#11 and reader drivers).

Note: Digital certificates of legal entities or electronic seals are not accepted.

Registration could not be completed. Please review the information provided.

In this case, check that the data you have entered is correct and try again. This error could also appear when there is a system overload.

If you don't know how to proceed in your case,contact us so we can help you resolve your specific query or incident.