idCAT Mobile links an identity document with a telephone number.

Check the following options and depending on your situation, choose the one that corresponds:

A person I know has my mobile phone associated with idCAT Mòbil and I can't register

Ask this person to go to the idCAT Mòbil modification website and follow the steps to modify the data. They will be able to modify both the telephone number and the email address associated with the idCAT Mòbil.

You can also go in person to an idCAT Mobile Registration Entity of the Generalitat of Catalonia (OAC's of the Generalitat) where you can make the modification immediately.

A person I don't know has my mobile phone associated with idCAT Mòbil and I can't register

In this case you will have to go in person to an idCAT Mobile Registration Entity of the Generalitat de Catalunya (OAC's of the Generalitat) where you can unlink immediately.

I am registered with an old mobile phone that I no longer use and I need to modify my idCAT Mòbil.

In this case, to be able to report a new phone number, you will have to renew your idCAT Mòbil through the video identification process. You will have to indicate the new phone number at all times and not the old one. Once the process is complete, the new phone number will be linked to your idCAT Mòbil.

You can also go in person to an idCAT Mobile Registration Entity of the Generalitat of Catalonia (OAC's of the Generalitat) where you can make the modification immediately.

Didn't find what you need? Check the idCAT Mobile Support Portal.