The inbox, sent items, search results and history allow access to the details of the suitcases they contain. To access them, the user simply has to click on the suitcase they wish to consult.
Important: If the suitcase is confidential and the user trying to access it is a collaborating user, or if the user trying to access it is a viewing user, then the suitcase will be blocked and will not allow access to its details.
If this is the first time the suitcase is accessed, it will be marked as read and the marker for suitcases pending reading in the corresponding tray will be updated. The traceability information of who read it and when will also be updated, and a read notification will be generated for the user who originated the suitcase and their collaborators. All the suitcase data will then be displayed in the detail form:

  • At the top of the form, the subject appears in large, prominent font, and to its right, a set of optional icons that indicate the different characteristics of the case (if it contains attachments, if it has been marked as Important, and if it has been returned).
  • Below is shown the data of the sender, receiver and possible viewers, and on the right side the date and time of the suitcase.
  • The contents of the suitcase are shown in the central part of the form.
  • Finally, at the bottom, the possible attachments appear so that you can download and/or access them.

If you want to consult the data of the exit and entry entries, the electronic signature data or the traceability data of who and when has read the suitcase, you only have to click on the Show details option which will open a section where all this data will appear.

Above the contents of the suitcase, a toolbar is displayed that will allow you to execute the different actions available in the suitcase:

  • Obtain the receipt . The receipt is a PDF that includes all the details of the suitcase and serves as evidence of the delivery of the suitcase. The receipt is signed with an electronic seal from the AOC Consortium and includes the date and time, and the departure and arrival registration numbers so that you can prove the shipment and/or receipt of the suitcase.
  • Mark as unread . Even if you've read a received message, you might want to mark it as unread so you can remember to read it again later.

This option is especially interesting if you are a collaborating user and you read the portfolio of a registered user, but you want the registered user to identify this portfolio as unread when they access their portfolio so that they can pay special attention to it.
Important: The mark as unread functionality will only have an effect when displaying it in bold and in the indicator of pending suitcases that is shown in the inbox or history. However, it will not have any impact on the traceability of who and when the suitcase was read for the first time (which is the information that will actually regulate the reading period of the suitcase and the corresponding notifications).

  • Move to managed . In order to keep your inbox and sent items as tidy as possible, you can send to managed items that you initially think no longer require your attention. This can only be done if the user is the recipient of the item; if they are a viewer, they cannot interact with it.
  • Forward as email . Sometimes it may be useful to send a specific suitcase by email. This functionality will allow you to do so including all the suitcase data: subject, content, attached files, etc. As we mentioned with the Move to history option, we cannot apply this function if we are only viewing the suitcase.

Once you execute this action, a form will appear for you to enter the email address where you want to send the suitcase (you can select any address, even addresses that are not in the gencat.cat domain) and optionally a comment that will be included in the body of the email. You will have to be careful when entering the email address because eValisa will not have any mechanism to validate it.

You must bear in mind that only attached files up to a maximum of 10MB will be sent and that eValisa will not be able to notify you in any way if the recipient's mailbox is full or if the user has an anti-spam filter enabled that blocks the email.

Important: Sending a suitcase by email will be audited within the details of the suitcase itself so that you can remember which email address you sent the suitcase to and when you did it.

  • Return . If you receive a package by mistake (who hasn't been confused when sending an email with the recipient's name or address?) or if you believe that you should not have received it, you can return it to the sending user, indicating the corresponding reason. This operation will cancel the outgoing and incoming entries in the telematic register and will immediately notify the sending user by email so that they can take the action they deem most appropriate.

The suitcase will not be deleted under any circumstances, but it will be marked as returned and you can check at any time who returned it and when, as well as the reason for the return.

  • Forward as eValisa. If you need to forward a suitcase that you have already sent to a new recipient user, you can do so by selecting this option from the sent tray. A new suitcase will be created, automatically filling in all the suitcase data with the data of the original suitcase (subject, content, attached files and selected options). The only thing you will need to indicate is the recipient.