e-TRAM 2.0 is the electronic processing platform promoted by AOC, which is used by the majority of town halls, county councils, provincial councils and other public entities in Catalonia.

This solution allows electronic processing with the administration 24 hours a day and all year round without citizens or companies having to travel to the entity's physical offices.

Currently, almost a thousand entities have the solution on their web portals.

e-TRAM 2.0 is free for user administrations, has a fast implementation time (less than 15 days), and has full legal and security guarantees.

e-TRAM 2.0 is an evolution of the e-TRAM 1.0 service (which was born in 2002), and among the improvements in this new version are the following:

Citizenship environment

  • With e-TRAM 2.0 everything can be done from mobile through responsive and accessible websites, with a high level of usability.
  • The screens are simpler (designed as "mobile first"), processing is faster and the principle of data minimization has been applied.
  • Of particular note is the new citizen folder ("My Space"), very flexible for citizens (and with the possibility of integrating each entity's own citizen folder).

Environment of public workers

  • e-TRAM 2.0 allows self-management of the files in the procedure catalog (as well as creating a catalog for each entity), this requires having a EACAT editor user for the service, an aspect that increases the performance in managing the security of the service.
  • The "back-office" management of e-TRAM 1.0 is eliminated, to facilitate a model that encourages management from the entity (from its entry registration). However... In case of problems with the own registration, the EACAT registration includes the procedures and attached documents so that they can be consulted and downloaded.
  • Communications to citizens with e-TRAM 2.0 are based on administrative acts (electronic communications or notifications).

Finally, remember that e-TRAM 2.0 is new and is built on the technological architecture of the AOC Consortium, an aspect that makes it as easy as possible for us to deploy fixes and new developments, while increasing security and reducing service outages as much as possible.