ET - Why doesn't the button to respond to the procedure appear?

If the Reply button does not appear, it is because the procedure does not have any answers. In this case, you will not find the Reply option available in the three dots icon either ...

If you want to reply to the message you have received, you will have to start a new procedure from the catalog and if there is not one that matches the message, send a generic message that you will find by going to the catalog icon in the left menu and on the right “Generic Services”.

See “ Where you will find the features of the Classic EACAT in the New EACAT ” for more information.