If the Reply button does not appear, it is because the procedure does not have a reply procedure. In this case, you will not find the Reply option available in the three dots icon " … "

If you want to reply to the message you have received, you will have to start a new procedure from the catalog and if there is not one that matches the message, send a generic message that you will find by going to the catalog icon in the left menu and on the right “Generic Services”.

See “ Where will you find the features of the Classic EACAT in the New EACAT ?” for more information.