In this guide, intended for organizations that subscribe to the l'AOC Certification Service (SCD) , we explain how the entire a l'AOC certificate application process works, from the time the l'organization is established as a a subscriber until the i requester receives the certificates.

Key concepts of the Digital Certification Service (SCD)

Certification service providers: are entities authorized to issue digital certificates i that guarantee the veracity of the data they contain. These providers must comply with current regulations on electronic signatures i and are supervised by the Ministry of Digital Transformation and Public Function. L'AOC is a qualified certification service provider.

Digital certificate: a digital certificate is an electronic means for the secure identification of both natural and legal persons on the Internet. It allows identification on websites, the performance of transactions in the Internet, and the digital signature of documents with legal validity. Issued by recognized authorities, it links a public key with an identity, guaranteeing the identification of the issuer, the integrity of the transaction, the irrefutability of commitments, and the confidentiality of communication.

Subscriber entities: are the Catalan public sector organizations registered with the l'AOC i Digital Certification Service that can request a l'AOC certificates.

Registration Entity T-CAT: These are organizations authorized to issue digital certificates for the public administrations assigned to them. Some Registration Entities are, for example, the Regional Councils, which issue digital certificates to organizations in their region.

Some certificates, by their nature, are only issued by l'Registration Entity of l'AOC (such as Pseudonym i and Representative certificates).

Roles of the l'AOC Digital Certification service: when we talk about SCD roles we are talking about the different people who intervene in the certificate application process. The Roles are:

  • Service manager: contact person with l'AOC i responsible for delivering the certificates.
  • Data certifier : person who guarantees the veracity of the data in certificate requests.
  • Applicant for personal certificates i of application : person who can request l'issuance, renewal o revocation of personal certificates o of application (depending on whether they are an applicant for personal certificates o of application).

Subscriber file: is the a document through which the l'subscribing organization defines the roles of its personnel for a management of the l'AOC Digital Certification Service. With the first submission of the a l'AOC file, the l'organization requests l'registration to the i service with subsequent submissions, it communicates any changes. The file must be updated every two years whether there are changes or not.

Subscriber Folder: The Subscriber Folder is l'web space that the AOC Consortium offers to those responsible for the service to manage the delivery of personal certificates i the generation of application certificates for their organization.

What certificates do l'AOC a the Catalan públic administrations issue?

L'AOC issues the following types of a public administrationsú certificates:

  • Employee certificates i public worker ú of an organization (on i card in software)
  • Certificates of Representative of an organization
  • Pseudonym Certificates
  • Application Certificates
  • Electronic Seal Certificates

Consult the detailed list in the <a href="https://suport-tcat.aoc.cat/hc/ca/articles/4413898445585-Cat%C3%A0leg-de-certificats-de-l-AOC">Catalog of Digital Certificates l'AOC .

How much do l'AOC certificates cost?

Check the specific cost of each a certificate <a href="https://www.seu-e.cat/ca/web/consorciaoc/govern-obert-i-transparencia/gestio-economica/presupost/preus-publics-de-serveis-209">Públic prices of the l'AOC Digital Certification Service (AOC Electronic Office). The price will vary depending on whether the certificate is requested within the urgent o ordinary deadline (More information about deadlines a <a href="#h_01J4NWT5SCPWH0KTQYEG85QA4V">What is the deadline for issuing digital certificates? )

Which organizations can request a l'AOC certificates?

The l'AOC Digital Certification Service is aimed at a all organizations belonging to the Catalan public sector úand its related organizations that want to provide certificates to their personnel o in their systems, according to the definition of l'scope of application of this one that regulates <a href="https://portaljuridic.gencat.cat/ca/document-del-pjur/?documentId=542820" rel="noopener noreferrer" target="_blank">l'article 2.1 of Law 29/2010 .

For a more information, you can consult the Specific Conditions of the digital certification service available a <a href="https://www.aoc.cat/condicions-prestacio-serveis-aoc/">Conditions of provision of AOC services.

How to request l'registration to the l'AOC Digital Certification Service?

You must follow some steps to request lregistration to the i service and become a subscriber:

1. Join the EACAT, in case the organisation is not. Information on the EACAT <href="https://support.ecat.eu/hc/articles/5805286666397/TRA__0__HOME/TRA__0__How to join the EACAT" rel="noopener noreferrer" target="_blank">How to join the EACAT ?

2. Register a EACAT the users who will participate in the application process i issuance of certificates, so that once the subscriber file has been received, the corresponding roles a can be assigned to each user from l'AOC. L'user registration will be carried out by the EACAT user manager of l'organization.

3. Send the subscriber file by email following the steps in: <a href="https://suport-tcat.aoc.cat/hc/articles/4413904407185-Register-al-servei-de-certificaci%C3%B3-digital-de-l-AOC-Primer-enviament-de-la-fitxa-d-ens-subscriptor" rel="noopener noreferrer" target="_blank">Register to the l'AOC digital certification service (First sending of the subscriber entity file).

Once the registration of the organization as a subscribing entity has been approved, the AOC Consortium will take some actions so that the new subscribing entity can make the requests through EACAT:

  • We will assign the a EACAT permissions of the applicants, certifiers i service managers.
  • We will deliver the digital certificates of applicants, certifiers i responsible i PIN codes i PUK by post, in separate shipments.
  • We will activate the a EACAT a l'ens digital certification service so that you can make new certificate requests completely digitally.
  • We will authorize the Service Manager to access a the Subscriber Folder for the delivery of the lorganization's certificates.

How are certificates requested?

Once l'AOC has approved l'registration of l'organism i and we have taken the different actions so that you can request the a certificates through EACAT, the steps a to follow to request the certificates are:

  1. Identify-se a EACAT
  2. Access a Procedures> AOC Consortium Provider>Digital Certification Service
  3. Select the type of certificate a to request.
  4. Fill out the application i send-the signed by the applicant i certifier.

You will find all the information on how to request a certificates <a href="https://suport-tcat.aoc.cat/hc/ca/articles/4413898471185-Sol-licitud-de-certificats-digitals-a-trav%C3%A9s-d-EACAT">Request for a digital certificates through EACAT .

What happens once the certificates are requested?

If, upon receiving the request, an error is detected (for example, that a requested certificate already exists), the Digital Certification Service Manager will receive a warning email, i the request will not be processed.

If no errors are detected in the sent request:

  1. Registration of the a EACAT request: a l'Registration Entity T-CAT (ER T-CAT) will be registered. You can consult the l'ER recipient of the a request l'entity generated a EACAT.
  2. Approval i issued from l'ER T-CAT: the next step is the review by the person with the approver role within l'ER T-CAT who, if he does not detect any obvious error in the data of the requested certificate, l'will approve (For a more information <a href="#h_01J4NWT5SCPWH0KTQYEG85QA4V">check the deadlines ).
    • In the case of T-CAT in software (T-CAT P), once approved, it will be pending issuance by the person responsible for the subscribing lentity (requesting organization).
    • In the case of T-CAT on card, a more than l'approval, l'ER T-CAT will have to generate the physical certificate i send-it.
  3. Certificate delivery: a then, the Service Manager of l'ens Subscriber will receive an email informing that the certificate is pending delivery. He/she will have to do, a through the Subscriber Folder, the <a href="https://suport-tcat.aoc.cat/hc/articles/4413898469777" rel="noopener noreferrer" target="_blank">delivery of the personal certificate o <a href="https://suport-tcat.aoc.cat/hc/articles/4413898469777" rel="noopener noreferrer" target="_blank">the download in case of an application certificate .

What is the deadline for issuing digital certificates?

The deadline (except in the case of i pseudonymous* representative certificates) is:

  • Regular service: 16 working days
  • Urgent service: 4 working days

* Representative certificates i pseudonym :

  • Ordinary service: maximum 20 working days.
  • Urgent service (Only applicable a renewals o in case of loss, theft, etc.): 4 working days. Limit a five requests per organization i week.

How to modify the subscriber file? (Changes in roles, in the data of l'organization)

Every time there is a change in the l'organization o data of the people involved in the certificate application process, the file must be modified.

Check how to do it-ho a <a href="https://suport-tcat.aoc.cat/hc/articles/20049040303645" rel="noopener noreferrer" target="_blank">Updating the subscriber file .

Resending the subscriber file every two years

According to the conditions of the l'AOC Digital Certification Service, organizations must send the "Service Sheet" every 24 months, until i if there are no changes.

See how to do it-ho a <a href="https://suport-tcat.aoc.cat/hc/articles/20049040303645" rel="noopener noreferrer" target="_blank">Resending the subscriber file .

Resources for subscribing entities i the holders of the certificates

Training

L'AOC carries out different types of training in línia a through the CAMPUS AOC. In the case of the T-CAT, the <a href="https://campus.aoc.cat/tcat-servei/">Course is offered for those responsible for the Digital Certification Service (SCD) of the subscribing Entities .

User support

From l'AOC we make a available to users a Support Portal for a each service. In these portals you will find FAQ's, manuals i and other resources that answer a most of the questions that may arise.

The Digital Certification Service Support Portal has the URL a<a href="https://suport-tcat.aoc.cat"> https://suport-tcat.aoc.cat If you cannot find the answer to your question o incident, you can contact the a l'User Service Center, which will assist you from Monday a Friday from 8 a 7 p.m., except holidays.

AOC Blog

If you want to stay up to date with the latest news on l'electronic administration i of the different services of l'AOC, you can access our blog a <a href="https://www.aoc.cat/blog/" rel="noopener noreferrer" target="_blank">www.aoc.cat/blog If there are any new developments in the Digital Certification Service, we will publish them in the <a href="https://www.aoc.cat/blog/category/certificacio-digital/">Digital Certification Blog .

AOC Blog

AOC services status

A <a href="https://www.aoc.cat/estatserveis/" rel="noopener noreferrer" target="_blank">www.aoc.cat/estatserveis you will find the incidents published i scheduled interventions of the AOC Consortium services. You can subscribe to receive notifications when publications are made in a specific service o in all.

Archiving procedures i security

<a href="https://suportaoc.powerappsportals.com/article/KA-07236/DownloadKbAttachmentFile/d40a6b18-0d2b_ _TRA__0__f011-8c4e-6045bd9ffce9?kbAttachmentId=8ac88688-3136-f011-8c4d-0022487f50fc" rel="noopener noreferrer" target="_blank">Security procedure of Registration Entities i We Subscribers

<a href="https://suportaoc.powerappsportals.com/article/KA-07236/DownloadKbAttachmentFile/d40a6b18-0d2b_ _TRA__0__f011-8c4e-6045bd9ffce9?kbAttachmentId=8bc88688-3136-f011-8c4d-0022487f50fc" rel="noopener noreferrer" target="_blank">Archive procedure of Registration Entities i We Subscribers

Digital Certification Service Audits

L'AOC carries out supervision audits i control to assess compliance with the regulations i and the established procedures. In general, audits are carried out every two years.

You will find all the information a <a href="https://suport-tcat.aoc.cat/hc/sections/22287660853149">Audit - Subscribers of this support portal.

Applicable regulations

Consult the <a href="https://epscd.aoc.cat/ca/index.html#politiques" rel="noopener noreferrer" target="_blank">Conditions, certification policies i statements of current practices.

You might be interested

  • <a href="https://suport-tcat.aoc.cat/hc/articles/21842745431581">Good practices if you are a T-CAT holder
  • <a href="https://suport-tcat.aoc.cat/hc/articles/4413904407185-Register-al-servei-de-certificaci%C3%B3-digital-de-l-AOC-First-send-de-la-fitxa-d-ens-subscriptor">Register to the l'AOC digital certification service (First sending of the subscriber entity file)
  • <a href="https://www.seu-e.cat/ca/web/consorciaoc/govern-obert-i-transparencia/gestio-economica/pressupost/preus-publics-de-serveis-209">Públics of the l'AOC Digital Certification Service (AOC Electronic Office)
  • <a href="https://suport-tcat.aoc.cat/hc/ca/articles/4413898445585-Cat%C3%A0leg-de-certificats-de-l-AOC">Digital Certificates Catalog of l'AOC .