Configure and update alert channel wizard outbound links

Description

This procedure allows you to configure and update the output links of the alert channel assistant (Internal Channel, Generic Instance and Complaints and Suggestions) for the different organizations.
It is especially useful when it has been detected that some links:

  • they are not correct

  • are outdated

  • or they are not working properly

Who is it addressed to?

To technicians and public administration managers who manage the alert channel and its associated links.

Prerequisites

Before starting the procedure, you must have:

Required data

You need to prepare a table with the following format:

  • INE10

  • Name us

  • Internal Channel URL

  • Generic Instance URL

  • Complaints and Suggestions URL

Criteria that links must meet

  • Be official and valid

  • Be accessible (error-free)

  • Be consistent with the AOC model , usually:

    • Internal channel → /internal

    • Generic instance → municipal website or procedure

    • Complaints and suggestions → /qsf

  • Avoid:

    • incorrect redirects

    • temporary links

    • Unverified URLs

Procedure

1. Review the links of all affected entities
2. Unify nomenclature and domain criteria
3. Complete the table with the required columns
4. Validate INE10 codes
5. Attach the information in Excel or CSV format
6. Open a support request in the CAU indicating:

  • that this is an update to the Alert Channel Assistant links

  • The table with the data is attached.

How to submit the application

This must always be done through the following support form.

This guarantees:

  • traceability

  • correct management of the request

  • appropriate prioritization

Resolution time

Once complete and validated information is received, updates are processed as soon as possible (ASAP) depending on the service load.

Good practices

  • Group the changes into a single request.

  • Review links before sending them.

  • Use simple formats (Excel or CSV).

  • Ensure the quality of INE codes.

  • Maintain coherence between entities.

Support

For questions or incidents, use the same channel:
https://suport.aoc.cat/ca-ES/Contacta-amb-suport/?cat=CAT-01021