Contact AOC Support

Click on the option that corresponds to the support you need:

I have questions about a procedure

At AOC we can help you with the idCAT Certificate.

If you have questions about the procedure you are carrying out, please contact the institution managing it.

Here are the contact details of some of the main public administrations:

City Councils, County Councils, and Provincial Councils: contact them through their electronic offices.
Government of Catalonia (Generalitat): contact them by calling 012 or visiting the Gencat website.
Universities: contact them through their electronic offices.
General State Administration: contact them by calling 060 or visiting the AGE website.

My inquiry is not about the idCAT Certificate

If your question is not about an AOC tool or service, we won’t be able to offer support.

If your question is about other AOC tools (electronic notifications, invoices, representations, etc.), visit the AOC Support Portal and select the tool you need support for.

I have questions or issues related to requesting, downloading, or installing the idCAT Certificate

Check the following articles:

I have questions about how to use the idCAT Certificate

Check the following articles:

I need more help with the idCAT Certificate

Form

The support team will handle your request

Monday to Friday from 8 a.m. to 7 p.m.

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Chat

Chat with the support team

Monday to Friday from 9 a.m. to 6 p.m. and our virtual agent outside those hours

Phone

There may be waiting times

900 90 50 90 (toll-free)
931 22 32 23 (calls from abroad)

Monday to Friday from 8 a.m. to 7 p.m.