CST - What is the Catalog of services and procedures?

1. What is it?

The Catalog of Services and Procedures (CST or Catalog) is the space where you can find inter-administrative processing services and start processing them. It includes specific services , with their associated procedures, those that each provider entity makes available to a specific group or recipient entity; and, in a separate section, generic services that cover common needs when there is no specific service available.

2. Key concepts

• strong>Provider: public entity that offers the service.
• Recipient: public entity to whom the service is addressed.
• Service , set of procedures to resolve an administrative need.
  There are two types of services:
  • Specific, which is offered by a specific lending entity to a specific group of recipient entities, for a specific administrative action (e.g.: granting subsidies, authorizing activities, etc.)
  • Generic, all public entities affiliated with EACAT are likely to have it active and it is not linked to a specific provider (e.g. generic request).
• Procedure , specific step of a service (does not exist without the service of which it is part).
  There are two types of procedures:
  
  • Initial : first step of a procedure (eg: submitting an application) that is done from the Catalog.
  • Response : continuation of a procedure already started (e.g. responding to requests or justifying expenses) that is carried out from the Processing Space.

3. Access

• You must have the basic permission assigned to EACAT Procedures, as a requirement.
• Press the book icon from the left menu to access the Catalog.

4. Structure

1. Image with the title of the CST

2. Selector to choose:

• Published catalog
• Unpublished catalog /li>

And, Search bar , where you can search by words or do an advanced search by pressing tune

3. Filter bar

By default, and before performing a search , the options Within the deadline filter and I am the recipient of the Recipient filter are activated. You can also access Search Tips.

But if you do a search, the filters appear:

• All / Services / Procedures, if you select Procedures you will see 2 additional options which are the procedures:
  
  • Initials
  • About to finish
• Other filters that appear are:
  
  • Deadline
  • Lender
  • Recipient /li>
  • Advanced Search button

4. Sections , which appear in the initial view of the Catalog, help to organize it better and access services efficiently. The sections are:

• Procedures about to be completed
• Favorite services , if you have saved any services
• New services published
• Generic services , where you will also find the registration office

5. Number of results and order of results (search tips)

6. Results appear if you have performed a simple or advanced search, or if you have selected a filter from the filter bar.

When you select a service or procedure from Results , you will see:

• The service sheet
• The procedure sheet

5. Favorite services

Favorite services are those that you mark to always have them visible in the Favorite Services section of the Catalog. This section allows you to quickly access the services you use most often and keep your catalog organized.

You can save up to 10 services as favorites. If you want to add a new one and you've already reached the limit, you'll need to delete one first.

You can view this section:

• In the initial view of the Catalog , you can see your favorite services and remove them individually by pressing bookmark.
• From your personal profile in the navigation bar, pressing arrow_drop_down Favorite services . Here you can view all your favorite services and delete them one by one by pressing bookmark or all at once with the Delete services button.

6. Search for services and procedures

To search for specific services and procedures in the Catalog you can:

• Use the search engine, entering keywords related to the service or procedure you need.
  If you need more accurate and relevant results, we recommend following these search tips :
  
  • Choose specific terms and eliminate irrelevant terms.
  • Narrow your search to Services .
  • Check if a service is unpublished.

• Using advanced search allows you to narrow your results more precisely:
  
  • Explore by service provider.
  • Use typologies or topics and subtopics: the catalog is organized into typologies as well as thematic and subtopic areas. Select the topic and subtopic that best fits your search.
  • Apply other advanced search filters: you can refine your search by filtering by Results (All, services, procedures), Deadline (on time, overdue and pending), Provider , Recipient (all, I am the recipient, I am not the recipient). If you select Procedures , you can also search by Initial and About to be completed procedures.

7. Service sheet

The form shows the key information for a service, which may vary depending on the data provided by the provider. However, if all sections are completed, you will find the following information:

• Title
• Lender (entity that offers it).
• Management icons to add or remove the service from favorites
• Start and end dates .
• Associated procedures : initial (with Start button) and response, with their status (on time, overdue, pending, unpublished). It also indicates who carries out each procedure: the recipient entity or the provider.
• Description and objectives of the service.
• Recipient (entity that can use it).
• Documentation to be submitted and applicable regulations .
• Typology, topic and subtopic , which are the categories where the service is located.

If you do not have access to the service, an alert appears and you can request it from the person managing your entity.

8. Procedure sheet

Information about a procedure is found in the Procedure Sheet , which may vary depending on the data provided by the lending entity.

If all sections are completed, you will find the following information:

• Title of the procedure.
• Information on whether the procedure is: On time / About to end / Out of time / On hold.
• Initial or response procedure.
• Deadline : Start and End, which is the period to process the service.
• Who carries out the procedure : the lending entity or the recipient.
• Start button , if applicable.
• Content , which includes:
  
  • Description
  • How to do it
  • Documentation
  • Additional information
• Responses , which are the procedures for responding to the procedure.

The procedure information always includes details of the service to which it belongs to provide you with context.