1. Introduction

In EACAT Procedures, files are initiated from the Services and Procedures Catalog , using the corresponding initial procedure. However, responses to procedures are managed from the procedure details in the Processing Space .

It should be noted that not all procedures allow responses. To find out if a procedure allows responses, you can consult the service file in the Catalog. The Reply button only appears in those procedures that have a response enabled.

In addition, the response procedure varies depending on the type of form associated with the procedure. However, most procedures share some common preliminary steps before starting the response form.

1.1 Previous steps to respond to a procedure

Before responding to a procedure, you must follow these steps:

  • Start a procedure from the Catalog of services and procedures to be able to respond to it. Since any file begins with an initial procedure and these can only be done from the Catalog.
  • The procedures of the initiated files are found in the Received and sent processing tray of the Processing Space .
  • Search for the procedure to respond to in the Processing Space, using the advanced search.
  • The search result will be a list of procedures .
  • Click on the procedure that you are interested in responding to.
  • Within the procedure, click on the Respond button , if there is any response. You can also consult the responses to a specific procedure from the service file, which, when you are inside a procedure, you can consult by pressing the icon ... / visibility View service / Click on the procedure / low_priority Responses.
  • Click on the procedure that you are interested in responding to. When you select an answer:
    • If it is a PDF form , the document will be downloaded to your device so that you can fill it out, sign it and send it.
  • If it is a web form from the Generalitat de Catalunya or an old web form from the AOC Consortium (EACAT Clàssic) , an information window will appear indicating that the processing will continue on another platform.
  • If it is a new web form , it will open directly within the platform.
    •

    From this point on, the processing process varies depending on the type of form.

    1.2 Types of forms available