Contact AOC Support

Click on the option that corresponds to the support you need:

I have questions or issues with an invoice sent to the Generalitat (Department or affiliated bodies)

At AOC we can help you with invoices sent to local entities (City Councils, County Councils, etc.) and Public Universities.

For invoices sent to the Generalitat, please contact the Electronic Invoice Support for Suppliers of the Government of Catalonia.

I want information about invoice payment

AOC does not manage the payment of invoices from other administrations.

Please contact the entity to which you sent the invoice if you have any questions about its payment.

I have questions about how to invoice or the main service errors

Check the following articles:

I am a public administration and have questions or issues with the e-FACT service

To receive support as a public administration, consult:

I need more help with e-FACT
form
Form

The support team will handle your request

Monday to Friday from 8 a.m. to 7 p.m.
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chat
Chat

Chat with the support team

Monday to Friday from 9 a.m. to 6 p.m.
phone
Phone

There may be wait times

900 90 50 90 (toll-free)
931 22 32 23 (calls from abroad)

Monday to Friday from 8 a.m. to 7 p.m.

Chat Charlemos

Hola!
Abans de xatejar, una mica d’informació sobre protecció de dades:

Responsable: Direcció gerència del Consorci AOC
Finalitat: Gestionar les peticions de suport de les persones usuàries dels serveis
Drets: Accedir, rectificar, suprimir, limitar el tractament i portar les dades
Més informació: a "Persones usuàries del servei de suport" del Registre d'Activitats de Tractament de l'AOC