Artículo · Suport AOC

Advertising on internal and external information channels

The obligation to have an internal information channel is established in article 5 of Law 2/2023 .
The information on the internal information channel must be adequate, clear and accessible and must appear on the home page, in a separate and easily identifiable section (article 25 of Law 2/2023).

Where should it be published?

The Law is very specific about visibility: On the home page of the municipal website, in a separate and easily identifiable section , through a direct link, with a clear name, such as "Alerts Channel".
In the electronic headquarters, with a separate, identifiable and easily accessible section

What should the information in the electronic office contain?

Information block	Detailed content
Internal channel	How to use it, conditions for accessing the service, essential principles of confidentiality and protection.
Management procedure	The manner in which the competent authority may request clarification from the informant on the information communicated or to provide additional information, the deadline for responding to the informant, if applicable, and the type and content of said response.
The confidentiality regime	The confidentiality regime applicable to communications and, in particular, information on the processing of personal data.
External channels	Link to the reporting channel of the Antifraud Office of Catalonia or to the reporting channels of the European institutions. The contact details of the Independent Whistleblower Protection Authority.
Protection	Conditions and information on protection and support measures against retaliation. In particular, the conditions for exemption from liability and mitigation of the penalty if the alert is submitted before the initiation of the investigation or sanctioning procedure has been notified.

It is also important to identify the person or body responsible for the internal alert system.

Tools at your fingertips: the Transparency Portal and the Guided Assistant

If you are an entity that uses the services of AOC (Consortium of Open Administration of Catalonia) , you already have part of the work done:

Item : You have an SIA information page already created on your transparency portal.
- Activation : You just need to review it, customize it (incorporate your own regulations) and publish it.
Guided assistant : You can use it independently of your SIA and/or transparency portal provider. You can find the link to the assistant by changing the statistical code in the example (8101410007) to that of your entity: https://c.aoc.cat/ca-ag-8101410007 .
- If you don't know your code, List of codes available in Municat.
- If you need help, you can contact support via AOC.
Banners to highlight the alerts channel: https://suport.aoc.cat/ca-ES/article/?servei=canal-d-alertes&id=KA-07715_baners-del-servei

More information : https://www.aoc.cat/serveis-aoc/canal-alertes/

Annex 1 explains in detail how to activate and customize the item.

Recommendation

The XGOC recommends that dissemination is not limited to the web. It is necessary:

Communicate the SIA also internally (intranet, information sessions, emails, etc.).
Explain its purpose and guarantees.
Normalize its use so that everyone perceives it as a safe and useful tool.

A visible and well-explained SIA is an essential tool for strengthening good governance and public integrity.

Annex 1. Instructions to activate the item "Alert channels and internal alert system (SIA)" on the transparency portal

The «Govern obert e-tram» module must be accessed through the EACAT. Once the user with editing permissions has entered it, they must access «Institutional and organizational information», go to «Good governance and public integrity» and enter «Alert channels and internal alert system (SIA) [A]».

Although it is not necessary to modify the default content of the channel, it is necessary to incorporate in this section the regulatory instrument (instruction or regulation) that includes the alert management procedure. Both to modify its content and to attach the instruction or regulation for the operation of the internal alert system, it is necessary to go to the final part of this section and access "Edit".

Once activated, the section is fully visible and accessible.

Remember to redirect the home page banner to this section.
You can also activate the guided assistant : The tool also has a default assistant that guides users through the city council's alert channel, the complaints and suggestions mailbox and the Anti-Fraud Office's reporting channel.